Retail purchases

For purchases made through a retailer or delivery platform, customers should contact that retailer or platform first because they manage payment, delivery, and substitutions.

Nani support

If there is a product quality concern, contact hello@nanifoods.com with the purchase location, date, and any relevant order details.

Cold products

Because yogurt is perishable, refund or replacement options may depend on purchase channel, handling, timing, and available documentation.

Local listings

Nani works to keep local stockist information accurate, but store availability can change and is not a guarantee of inventory at the moment you arrive.